Refund Policy
Last updated: August 25, 2026
1. General rule
Payments made for a confirmed booking are non-refundable, except in the situation described below. This is because a confirmed booking reserves a limited slot for that date and sets the creator's production schedule.
2. When a refund applies
A full refund is given if the video is not made — for example, if we are unable to deliver the shoutout for a confirmed and paid booking for reasons on our side.
3. When a refund does not apply
- Change of mind after a booking is confirmed and paid.
- Incorrect celebrant name, photo, or voice note submitted by the customer, once the video has already been made from that information.
- Bookings cancelled or rejected for using a fake or altered payment confirmation.
- Incomplete or partial payments, which never confirm a booking.
4. How to request a refund
Email support@kalykaly.com with your booking details and payment reference. We'll review the request and let you know the outcome.
5. How refunds are paid
Approved refunds are returned to the original payment method used at checkout, processed through Paystack. Depending on your bank or mobile money provider, it may take a few business days for the refund to reflect.